Returns Policy

Return

Alpaca World offers a 14-day return/refund policy.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If the product is delivered damaged or defected, please take pictures as soon as you receive it and inform us via email.

Change of Heart/Mind:

All the returns/exchange based on heart or mind i.e. that you don’t like the product or color, you will be responsible for arranging your own return shipment and we will also deduct the postage charges we paid to deliver the item in first place.

Additional Non-returnable Items:

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) Book with obvious signs of use

Any item not in its original condition is damaged or missing parts for reasons not due to our error 

Any item that is returned more than 14 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale Items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.

Shipping

To return your product, first email us the request and we will provide you the address and return will be initiated.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

In case you are wondering for Alpaca World

Please note that variation in fabrics – the weave, the weight, the natural colors undyed, etc – results in price variations. 

They all share the same functional qualities:

– 100% pure baby alpaca wool or mix 70% baby alpaca wool and 30% silk
– Breathable.
– Windproof.

Baby Alpaca Wool (BAW) is  Lighter weight – softness and warmest. 

You really asking us this?

Alpaca fibre comes in more than 22 natural colors. 

Shades from white to black, classified into nine pure colors. 

Using natural colors and natural dyeing (plants and fruit) save water and energy.

Preserve the beauty of your luxury garment by : 

  • Dry clean only 
  • Storing it flat and untied

Please email  for enquiries about style/colour and availability.

We also offer ‘pre-order’  with a lead-time of 3 to 6 weeks. Please email info@intipakucha.no for further information.

For orders shipped to the countries listed below, orders are shipped on a Delivery Duty Paid (DDP) basis, meaning all taxes and duties are included in the final price. You will not owe any additional amount upon final delivery.

– EU (all countries)
– Iceland
– Liechtenstein
– Norway
– Switzerland
– United Kingdom (UK)

For deliveries to other countries (i.e. countries not listed above), orders are shipped on a Delivery Duty Unpaid (DDU) basis, meaning that all taxes and duties are excluded in the final price.

Your order may therefore be subject to local taxes and import duties, which are levied by your local customs authority or the used shipping carrier.

We are unable to calculate the exact amount in duties and taxes your order might incur, as these charges are imposed directly by the destination country and vary between countries.

Alpaca World does not cover any such taxes, duties or related charges.

Taxes and duties incurred on refused or unclaimed packages are not covered by Alpaca World.